Security
Your data stays yours.
Your customers, your numbers, your content. Encrypted in transit, used only to grow your business, and never used to train anything.
Encryption
Locked while it moves and while it sits.
Encrypted in transit
Every connection between you, Mode Agent, and the accounts it works in is encrypted with TLS. No exceptions.
Secrets sealed at rest
Access tokens, keys, and secrets are sealed with AES-256 before they are stored. They are never kept in readable form.
Connected accounts
Access to the accounts you connect is stored in a locked store the Agent can use but never read out. Disconnect an account and that access is deleted.
Data handling
Used for one thing. Growing your business.
No training on your data
We never use your content, your customer lists, your numbers, or the Agent's output for you to train AI. Your data is yours. Period.
Used for one thing
Your data is used to plan, run, and measure your growth. It is not shared with other customers, sold, or used for anything outside your account.
Minimal retention
We keep what is needed to show you your history and results. Raw working data is purged on a schedule, and you can shorten that schedule from your account.
Export and delete
Export or erase the data Mode holds about your visitors and contacts any time. To delete your account, write to us and your data is removed with it, including connected account access.
Access control
The Agent works inside the lines you draw.
The Agent acts only within what you allow
It works in the channels you turn on, through the accounts you connect, under the ad budget you set. Anything outside those limits stops and asks. It cannot widen its own limits.
Spend needs approval
No ad budget goes live without your approval, and extra usage stays off unless you turn it on. Raising either one is a decision you make in your account, never one the Agent makes for you.
Sign in without a password
You sign in with a link sent to your email. There is no password to leak, reuse, or guess. Sessions expire and can be ended from any device.
A full log of every action
Every post, send, edit, spend, and approval is recorded with the time and the account. You can review the log at any time and trace any result back to the work behind it.
How we run things
Careful on our side too.
Least access inside Mode
Only Mode administrators can open a customer account for support, and every time they do is logged.
Backups and recovery
Data is backed up every day. After any restore, erasures made since the backup are applied again, so deleted data stays deleted.
Reporting a problem
If you find a security issue, email [email protected]. We acknowledge reports quickly, fix confirmed issues first, and tell you what happened.
Questions about security?
Ask us anything before you connect an account.
Have a security concern or want to report a vulnerability? Contact us at [email protected].