Legal
Subprocessors.
The companies that process data for Mode, and what each one receives.
Last updated
1. Current subprocessors
The companies that process data for Mode, what each one does and what it receives.
These providers process customer data, account data or both to help Mode provide the Service. The list was checked against Mode's code and configuration on the date above.
| Provider | What it does for Mode | Data it receives | Where |
|---|---|---|---|
| Amazon Web Services | Hosts the app and its database. Sends and receives email through Amazon SES | All account data and customer data. Email content, sender and recipient addresses | United States |
| Cloudflare | Network and security in front of gotmode.tech. DNS for customer domains. The collection edge for Mode Metrics. File storage for recordings, exports and backups | Web requests with IP address. DNS records. Analytics events in transit. Stored files and backups | United States and Cloudflare's global network |
| Stripe | Payments, invoices and fraud checks | Billing name and address, cardholder name, phone number, email, card details, the Terms version accepted | United States |
| Z.ai (Jingsheng Hengxing Technology Pte. Ltd.) | Runs the AI models that power agents | Instructions, and the content an agent works on | Singapore |
| TypeSafe AI | Runs the AI model that reviews agent work | Agent output under review and the instructions it is checked against | United States |
| Brave Software | Web search for agents | Search queries, kept by Brave for up to 90 days | United States |
| Sentry | Error reporting | Error details with request bodies, query strings, IP addresses and user agents removed | United States |
| Name.com | Domain registrar | Registrant name, organization, postal address, phone number and email for each domain | United States |
| Fonts on Mode's own pages | IP address and browser details of people who load a Mode page | United States and Google's global network |
2. What the AI providers do with content
Stated from each provider's published terms.
Mode does not train AI models on customer data. Each provider handles what it receives under its own published terms, read on the date above. Z.ai's terms for its API services say it does not use API content to develop or improve its services unless the customer explicitly agrees, and its privacy policy says that content is not saved on its servers. TypeSafe's customer agreement says it does not train models on customer data without consent, that it may use telemetry such as logs and summary statistics to improve its services, and that it keeps customer data for as long as it needs. Brave's Search API privacy policy says it keeps search queries for up to 90 days for billing and troubleshooting.
3. Services you connect
These are your choices, not Mode's subprocessors.
When you connect an account or add your own key, data goes to that service because you told Mode to send it there. Your agreement with that service applies. This includes ad platforms that receive conversions, a Slack workspace, data warehouses and storage you export to, webhooks, your own AI model provider and tool servers you add.
4. Changes to this list
We tell you before adding a provider that will handle your data.
We update this page and email the owners of each organization at least 30 days before a new subprocessor starts processing customer personal data, as the Data Processing Addendum describes. To object, write to [email protected].
Questions about this page go to [email protected] or the contact form. Every Mode policy is listed under Other Policies.