Refund and Cancellation Policy.

1. How to cancel

In Settings, at any time. No call, no form.

An owner or admin of your organization can cancel at any time in the app, under Settings, Billing, which opens the Stripe customer portal. Cancelling takes a few clicks and does not require contacting us. You can also remove your card there.

2. What happens when you cancel

Your plan runs to the end of the period you paid for, then stops. Nothing renews.

• Your plan does not renew. It stays active until the end of the billing period you already paid for, and your agents stop when it ends.
• Extra usage you used before the plan ends is charged. Nothing is charged for usage after that.
• We do not refund the unused part of a billing period.
• Cancelling does not delete your account or your data. To have them deleted, ask us as the Privacy Policy describes.
• Domains stay registered until they expire. To keep one, transfer it out or leave renewal on, as the Domain Registration Terms describe.

3. Refunds

Failed work never counts. Billing mistakes are always fixed.

• Failed work. Work that fails or does not finish does not count toward your usage limit and is not billed as extra usage, so there is nothing to refund.
• Billing errors. If we charge you twice or charge the wrong amount, we refund the difference in full.
• Domains that could not be registered. If a domain registration, transfer or renewal fails after your card was charged, the charge is refunded in full automatically.
• Everything else. Plan prices already charged, extra usage already used, and domains that were registered, transferred or renewed are not refundable, except where the law requires a refund. If you think a charge deserves a second look, write to us within 30 days of it and a person will review it.

Refunds go back to the card that was charged, through Stripe. It can take your bank several business days to show them.

4. How to ask

Email us with the invoice.

Write to [email protected] from an email address on the account, with the invoice number or date and what went wrong. We answer within 5 business days.

If you think a charge is wrong, please write to us before disputing it with your bank. We can usually fix it faster.

5. Your legal rights

This policy adds to the rights the law gives you.

Nothing in this policy limits a right to a refund or to cancel that the law gives you and that cannot be waived.